REFUND AND RETURNS POLICY
This Refund and Return Policy outlines the terms and conditions for refunds and service adjustments for the services we provide.
Nature of Our Services
All services we provide are digital consulting and strategic services, delivered electronically. The company does not sell or ship any physical products.
Because our services involve professional time, expertise, and digital deliverables, traditional return policies do not apply.
Non-Refund Policy
All purchases made through Digital Creato Matrix Inc. are generally non-refundable once the service has commenced or been delivered.
By purchasing our services, you acknowledge and agree that you are paying for professional consulting, analysis, and creative work.
Service Quality Guarantee
If the delivered materials or services do not conform to the agreed scope of work, the client may contact us with the following requests:
Modification or adjustment to the deliverables, or
Follow-up services to resolve the issue.
Our team will review the request and make reasonable efforts to correct or improve the deliverables.
Eligibility for Service Adjustment
A service change request may be considered if the following conditions are met:
The deliverables do not conform to the originally agreed scope of services.
The delivered materials contain obvious errors. The actual service provided differs significantly from the previously described service.
Requests must be made within a reasonable timeframe after delivery.
Non-refundable situations
Refunds are not available in the following circumstances:
Change of mind after purchase
Business performance expectations not met
Failure to provide necessary project information
Delays caused by the customer
Misunderstanding of the service description
Contact Us
If you have any questions about this policy or need assistance with service, please contact us:
Address: 6355 N Haight Ave
Portland, OR 97217
Email: